5 DAYS NO ELECTRICITY DUE TO NEW FAULTY METER!!!!!

WE HAVE BEEN WITHOUT ELECTRICITY FOR 5 DAYS NOW DUE TO OUR NEW PREPAID ELECTRICITY METER THAT IS FAULTY, WE CAN NOT LOAD ANY OF THE VOUCHERS BECAUSE SOME OF THE KEYS STOPPED FUNCTIONING COMPLETELY.

WE WERE PROMISED THAT A TECHNICIAN WOULD COME OUT ON FRIDAY TO SORT OUT THIS ISSUE BUT NOBODY CAME TO ASSIST AT ALL!!! THIS MUST BE A FACTORY FAULT AS THE KEYS JUST STOPPED FUNCTIONING AND SURELY AS THE METER WAS INSTALLED ONLY LAST MONT IT MUST STILL BE UNDER GUARANTEE/WARRANTY BUT NOW THEY WANT TO CHARGE US R700 FOR A NEW METER????

5 DAYS WITHOUT ELECTRICITY IS LIKE LIVING IN HELL, PUT YOURSELF IN OUR SHOES. I HAVE 3 KIDS, MY WIFE AND MYSELF WHO LIVES IN THE FLATLET, THIS IS VERY INCONVENIENT AND WE HAVE BEEN TRYING TO GET THROUGH TO THEIR 24 HOUR CALL CENTER NUMBER AGAIN AND AGAIN *** AND STILL NOT GETTING THROUGH ALL, USED UP ALL OF MY AIRTIME TO TRY AND GET THROUGH!!!

I HAVE 3 KIDS TO FEED, WE CAN'T MAKE FOOD, WE CAN'T SHOWER - NO HOT WATER. WE CAN'T TURN ON THE LIGHTS AT NIGHT AND I CAN NOT CHARGE MY CELLPHONE OR DO MY WORK WITH MY LAPTOP WORKING FROM HOME!!! ALL MY FOOD IN THE FRIDGE AND FREEZER WENT OFF!!!

TERRIBLE TERRIBLE SERVICE!!!!!