STRESS FREE DEBT
Claimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
STRESS FREE DEBT
Claimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Teb S
1 reviews | Active since Dec 2024
20 Aug 2026, 10:20
Stress Free Debt
<div>Company: Stress Free Debt (DC Experts) Service: Debt Counselling Rating: 1 Review: "I engaged Stress Free Debt for debt counselling services in September 2024. I set up a monthly debit order as requested and made regular payments. What Went Wrong: During the arrangement, I discovered that creditors were not receiving payments despite me paying the company each month. I received multiple calls from my banks asking why payments weren't being made on my restructured accounts. I submitted a formal complaint in September 2024 via email. While the company did refund some money shortly after, the core issue – ensuring creditors received payments – was not resolved. Termination & Documentation: I decided to terminate the arrangement and requested a Form 17.W (the required termination document for debt counselling). The company delayed providing this and when I finally received it in August 2026, it was marked 'SUSPENDED' rather than 'TERMINATED' – which misrepresented how the arrangement ended. Impact: Creditors were not paid as promised My account records were inaccurately labeled I had to escalate the matter to the NCR (National Credit Regulator) to obtain proper documentation What Could Have Been Better: Ensuring creditors actually received my payments Processing termination requests promptly Providing accurate documentation reflecting the actual status I do not recommend this service based on my experience."</div>
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Teb S
1 reviews | Active since Dec 2024
20 Aug 2026, 10:20
Stress Free Debt
<div>Company: Stress Free Debt (DC Experts) Service: Debt Counselling Rating: 1 Review: "I engaged Stress Free Debt for debt counselling services in September 2024. I set up a monthly debit order as requested and made regular payments. What Went Wrong: During the arrangement, I discovered that creditors were not receiving payments despite me paying the company each month. I received multiple calls from my banks asking why payments weren't being made on my restructured accounts. I submitted a formal complaint in September 2024 via email. While the company did refund some money shortly after, the core issue – ensuring creditors received payments – was not resolved. Termination & Documentation: I decided to terminate the arrangement and requested a Form 17.W (the required termination document for debt counselling). The company delayed providing this and when I finally received it in August 2026, it was marked 'SUSPENDED' rather than 'TERMINATED' – which misrepresented how the arrangement ended. Impact: Creditors were not paid as promised My account records were inaccurately labeled I had to escalate the matter to the NCR (National Credit Regulator) to obtain proper documentation What Could Have Been Better: Ensuring creditors actually received my payments Processing termination requests promptly Providing accurate documentation reflecting the actual status I do not recommend this service based on my experience."</div>
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