Your staff are rude and their behavior is unacceptable.

I am only going to say this one time. Do not harass my ex-employer ever again, or I will go with her to the police station to open a case of harassment. I have told you more than once that I'm no longer employed at the company and am currently unemployed. I have logged a complaint against you for this behaviour at the council for debt collectors and will not hesitate to log another complaint at the NCR and at the police station. Your bullying tactics WILL NOT WORK HERE. Furthermore, I have requested that you send information in writing at least four times which you have not done. I have no proof that you have taken over my account from SCOLS and your terrible reviews on Hellopeter doesn't inspire confidence in your company.

I have been paying my Lancet accounts according to an arrangement with SCOLS and Lancet themselves, so why are you now taking the account over? I want the proof in writing so that I can send it to the CFDC.

And trust me when I say, if my ex-employer gets one more phone call from your organisation, I will go to the police.