strauss daly -misleading debtors for payments to be made

Hi I would like to complain about the dis-satisfaction I have had with no help what so ever. I had a Woolworths account which fell into arrears therefor handed over to daly , I was called and offered a discount which I gladly accepted and activated a debit order in November 2020. I had received a paid up letter as well as I was under the impression my account was settled now as I was informed by the debt collector that the account will now be closed. In December I then received another call stating I now owe r200 and if payment was not made the paid up letter will be null and void, my husband then spoke to agent and also requested to speak to a manager as we needed clarity as to how a discounted arrangement was made, payment was made a debit order was successful however we was advised that the r200 was for the previous months broken arrangement which we could not understand , if an arrangement was broken a new arrangement was made and paid which was the discounted amount given . Never the less we wanted the account closed so we made a new arrangement to pay the r200 on the same day as we was informed the payment was made to Woolworths before the arrangement was not paid and another paid up letter was sent to me which was the initial same one that was sent the first time. Till date I am querying about why my name is not yet updated on itc and have being given all sorts of answers, I was given a number by the watsapp query agent from strauss to contact Woolworths yet the call just cuts, when advised them about this I was told that's the only number to phone and the client already updated and she is not sure about how long and if delays occurred as when trying to apply for credit it now shows my instalment is r40. Feedback was promised yet nothing to date . Really unhappy with the way you guys work , first for giving me an amount to pay thereafter calling me about an old broken arrangement of r200 and now not being able to give me proper answers as to why my name is not being updated and just being said to show the paid up letter when applying for credit which is of no use . Valerie Pillay