Settlement letter taking 25-30day is madness. Consumers want to debt free especially after paying it should be hassle free

This company doesnt delay stating the debt I owe but now I have paid it with discount offered and its *** to *** account which CANNOT TAKE 3-7DAYS TO CLEAR. It is immediate and worse they are telling me to wait another 25-30days to get settlement letter once its finalised on their side i should get the letter. I need the letter and for them to skip this 25-30days of account closure, paid up letters do not take that long, this is just to delay consumers from being debt free and harrased by them with calls. SORT THIS OUT!!!!