RUDE, ****S AND ARROGANT STAFF

This is one of the worst and unprofessional firm of collectors I have ever dealt with. Staff inadequately trained and extremely rude. Someone to a *****ulent mtn account on my name and found myself having to settle the account of R25000. The agents promised me that once I paid I will receive a paid up letter immediately. I made the payment in full and now the story has changed to waiting for 30 days and the one I just spoke to said 14 working days even after confirming that they received funds a week ago. I have very few hours to provide my potential employer with this letter or else I loose the position. I am very angry and disappointed. JUST GIVE ME MY LETTER AND LEAVE ME ALONE PLEASE. I AM NOT ASKING FOR MUCH BUT WHAT IS RIGHTFULLY MINE.