Poor service

Poor poor service. I had outstanding debt in 2018, I settled the arrears and then continued with my required monthly payments. The account was supposed to be returned to Standard bank as I was now making regular and the required payment. I March 2023, I settled the accountand have been waiting on a paid up letter since. So many people have contacted me to tell me they will send it, but they never did. Now today I app**** for a cellphone contract and was declined, because they did not adjust my status at Transunion yet. I am so not happy