Poor customer service

Item: Strauss Daly Attorneys
Rating: 1
Author: Faith M

Poor customer service. I received a settlement offer on the 2nd of May 2023 for a handed over account (Finchoice) from this company and I was communicating with Michelle. I accepted settlement offer and paid on the same day (2 May 2023). I have been calling and emailing (Michelle) this company requesting the account paid up letter to update my credit profile but to date I have not been assisted. It's now 2024 matter is still not resolved.

Helpful (0)

Replies (2)

Strauss Daly Attorneys's replyOfficial

16 Jan 2024, 06:40

Good morning Faith Makhubela

The concern raised is acknowledged, a senior Team Leader will contact you shortly to resolve the concern raised.

Thank You

Suehana Ramrajh

Strauss Daly Attorneys's reply16 Jan 2024, 06:40

Official

Good morning Faith Makhubela

The concern raised is acknowledged, a senior Team Leader will contact you shortly to resolve the concern raised.

Thank You

Suehana Ramrajh

Faith M's updateReviewer Update

16 Jan 2024, 11:18

Good Day Suehana,

Thank you very much.

Michelle from Straus Daly sent me the paid up letter this morning.

Matter is resolved.

Faith M's update16 Jan 2024, 11:18

Reviewer Update

Good Day Suehana,

Thank you very much.

Michelle from Straus Daly sent me the paid up letter this morning.

Matter is resolved.