not happy with strauss ,

i am realy annoyed with this company ,we set a debit order of my account to go throught nthe 25 to finish my account ,one lady i dont know the name she put a3 months debit order meanwhile she wassupposeto put 5 months and she didnt tell me about that.when a debit order didnt go through ,i was called to pay as i was left with 800 ,i hhave been given account number ,later the following week the other rude lady called me i told her i got the details she lkeep insisting its the wrong one, so how can someone from the same company give me wrong details,strauss daly staff expecially my culture ones they are rude and they dont know their jobs and they like to rob me always ,now i have paid the full amount last week and they said it will take 3 day and i will get the settlement letter even now i am still waiting ,if i didntpay i was to be called even when i am at a toilet now i have paid no respond and when calling i will wait for 2 hours to be attended i am so happy i am done with them all i need is my settlement letter and my credit bureau updated even next time if a company hand me over i wont allow to pay via strsaus daly amen