Mislead

*********** staff who misled me with incorrect information regarding an outstanding debt with Woolworths Financial Services. Although I had requested information both telephonically and via email about the conditions, attached to settling my debt I was given the same information by the consultants that once my card is paid up I will have my facility made available to me. (I will be given a paid up letter which I must forward to Woolworths) Given the tough economic times we face post Covid lockdown it is, grossly unfair to '******' money from vulnerable consumers. After I made a once payment and settled my debt in full, I was informed by Woolworths Financial services that it's not the case and I must reapply for the facility. I don't have an issue with that but I am disgruntled with the misinformation from Strauss Daly consultants. Had they been honest about the status of my facility after paying up my credit card, I would have chosen the monthly option. This would have allowed me to pay other creditors as apposed to paying R12 000 to one creditor. Shocking that Woolworths would engage the services of a debt collector who employ staff who don't have their facts right and could mislead unsuspecting consumers.