***** and bad service

I MADE AN ARRANGEMENT WITH LUNGILE SO SETTLE THE ACCOUNT AFTER THE DISCOUNT WAS GIVEN TO ME I SETTLE THE ACCOUNT R10700 WHEN I DID A FOLLOW UP I WAS TOLD I WAS SUPPOSED TO CALL BEFORE MAKING A PAYMENT OF WHICH I DID AND THE WAS NO RESPOND FROM THEIR OFFICE. WHEN I DID A FOLLOW NO DISCOUNT WAS MADE AND SENT AN EMAIL TO SAMANTHA RUGHUIR SHE DIDN'T RESPOND AT ALL. A WEEK LATER SHE SENDS ME THOSE EMAILS ABOUT DISCOUNT. EVERY TIME WHEN I CALL THESE SKELEMS I’M TOLD FOLLOW UP WILL BE DONE WITH WOOLWORTHSAND THEY WILL CALL ME BACK NO-ONE HAS EVER CALLED BACK I'M THE ONE WHO NEEDS TO DO FOLLOW AND THEN THEY TELL ME THE SAME STORY.