Extremely bad service

I decided to settle my ACKERMANS Account. As the norm I called Strauss Daly for settlement amount and was advised I qualified for a 30% discount I requested this on black & white as I did not want to find myself in a situation where months later I receive a call about the is still outstanding balance on the account. (Murphy’s Law).

After concluding my conversation with one of the Strauss Daly service agents i received an email with an adjusted settlements amount,I queried the settlement amount and have been told that the amount provided is indeed correct as I qualified for a 25% discount and not 30% bearing in mind I managed get the lump sump of initial amount that was confirmed by 2 consultants that work for Strauss Daly, but some sort of ignorance from their agents who assisted with the settlement information gave me incorrect discount.How on earth can 2 of your representative provide me with same amounts and then claim incorrect discount was provided. In fact the 2nd agent that called should have been able to pick this up at the time if indeed it was a mistake.

What baffles me is the agents and parties involved don’t seem to care about their lack of incompetence and hassle this is causing on my part. My concern here is, I took a decision to settle this account which means I had intent and when I asked for the settlement amounts believed " if I settled these amounts that would conclude my business with Strauss Daly this has now turned to be a pain in the ASS and sounds to me Strauss Daly believe they are not in the wrong nor am I however someone now needs to pay for this oversight and the company expect me to do it.

I am livid, I received a call on the (06-09-2019) @ 08:36 i get called back by the 1st agent who was assisting me told me I'M SORRY she just wants to confirm if I am still settling the account(how ridiculous is this). i don't see why i have to pay the extra amount where as I was advised the money they said i should pay i have never in my life received this kind of bad service I am so aggravated.

As per my emails, I wished that this matter will be settled and If Stauss Daly can not conclude this serious lack of incompetence and hassle,kindly escalate this to your client and i wish to receive feedback from the client.

I received a email on the 06-09-2019 acknowledging in receipt of my email and investigating the my complaint.

I received a call TODAY (09-09-2019) from a guy by the name of Sibusiso Sibuyi who had advised he was in a MANAGERIAL position and wanted to advised that I qualified for 25% discount not 30%,for an such a big company”Attorney’s” to have such *********** staff that not able to resolve the problem due to their lack of incompetence I am disgusted. For the life of me i still dont know what was being investigated when there is NO resolution due their ineptitude.

Instead of fixing the problem caused by their staff,they blame the systems or what ever you call it ,I JUST CAN NOT COMPREHEND how on earth both systems that your consultants work from/on are can giving incorrect percentages.This is F....UP!!!

THIS IS A SERIOUS CONCERN IF ACCOUNTS ARE GOING TO BE HANDED OVER TO THIS COMPANY AND SUCH UNACCEPTABLE SERVICE IS BEING RENDERED.