Complaints against Samantha RAghubir credit manager at Strauss Daky attorneys

I have been trying to get hold of the credit manager at Strauss Daly to no avail.I have explained in detail the problems that I have that prohibits me from paying my Woolworths account.She has not answered one E Mail or made one call to acknowledge my explanation for non payment.my husband hypoglycaemia and went into a coma .he also has epilepsy.dinentia and was hospitalised.I am 76 And he is 86 and I am disabled and cannot lift him any more.We are being moved to an Old Age home and our pensions will pay for our stay there ai have had an account at Woolworths for over 20 Years and never missed a payment.I have written to this lady three times and she does not bother to answer.