Faulty Replacement Blanket and Poor Warranty Service

I purchased a Pure Pleasure electric blanket from Takealot and unfortunately experienced problems after only 10 days of use. The blanket stopped heating properly and level 3 felt no different from the lowest setting.

I first emailed the company on 7 August 2025 to report the fault and request assistance. After complaining, I was told the matter would be sorted out and a replacement was sent. However, the replacement did not appear to be brand new, as the sticker on the remote had already been removed, and it was also missing the tie-down strings needed to secure it to the bed.

Now that winter has arrived and I’ve unpacked it for use, I have discovered that this replacement blanket is also not heating properly.

I also sent further follow-up emails on Sunday and again yesterday, but I am still waiting for proper assistance and a final resolution.

What has been most disappointing is the ongoing lack of communication and after-sales support. I raised this issue months ago and continue to chase assistance.

I would appreciate either a full refund or a properly functioning replacement. At this stage, I simply want the matter resolved fairly and professionally.