AE
Anthony E
1 reviews | Active since Oct 2023
16 Oct 2023, 15:13
Poor service on a refund
Try and get someone to call you back with an update after you have completed a customer goods return note. It took me four attempts to get an answer. Their voice recording on the telephone states that customer service is very important...clearly not.
Helpful (0)
Replies (6)0
Replies (6)
Stewarts & Lloyds's replyOfficial
16 Oct 2023, 16:57Hi Anthony, I do apologize for the bad service that you have received from Stewarts and Lloyds.
Can you tell me what branch this was at please?
Can you tell me what branch this was at please?
Stewarts & Lloyds's reply16 Oct 2023, 16:57
Official
Hi Anthony, I do apologize for the bad service that you have received from Stewarts and Lloyds.
Can you tell me what branch this was at please?
Can you tell me what branch this was at please?
Stewarts & Lloyds's replyOfficial
16 Oct 2023, 17:00Hi Anthony, I do apologize for the bad service that you have received from Stewarts and Lloyds.
Can you tell me what branch this was at please?
Can you tell me what branch this was at please?
Stewarts & Lloyds's reply16 Oct 2023, 17:00
Official
Hi Anthony, I do apologize for the bad service that you have received from Stewarts and Lloyds.
Can you tell me what branch this was at please?
Can you tell me what branch this was at please?
AE
Anthony E's updateReviewer Update
16 Oct 2023, 17:16Edenvale, Longmeadow Bus Estate. Spole to Nicole last week. She said someone will get back to me, nobody did,. Then spoke to Caroline, she said she will get back to me but didn't. Then left a message for Caroline to call me back this morning, she didn't. Then eventually spoke to Chantal who got Thandi to call me. Thandi then called me back and advised that my refund would be done today.
AE
Anthony E's update16 Oct 2023, 17:16
Reviewer Update
Edenvale, Longmeadow Bus Estate. Spole to Nicole last week. She said someone will get back to me, nobody did,. Then spoke to Caroline, she said she will get back to me but didn't. Then left a message for Caroline to call me back this morning, she didn't. Then eventually spoke to Chantal who got Thandi to call me. Thandi then called me back and advised that my refund would be done today.
Stewarts & Lloyds's replyOfficial
17 Oct 2023, 06:23Hi Anthony, thank you for the information. I will take it up with the branch immediately.
I do apologize for the bad service.
I do apologize for the bad service.
Stewarts & Lloyds's reply17 Oct 2023, 06:23
Official
Hi Anthony, thank you for the information. I will take it up with the branch immediately.
I do apologize for the bad service.
I do apologize for the bad service.
AE
Anthony E's updateReviewer Update
18 Oct 2023, 07:06This matter has now been resolved. I received my refund. Thank you Glyn.
Regards Anthony
Regards Anthony
AE
Anthony E's update18 Oct 2023, 07:06
Reviewer Update
This matter has now been resolved. I received my refund. Thank you Glyn.
Regards Anthony
Regards Anthony
Stewarts & Lloyds's replyOfficial
18 Oct 2023, 07:10Hi Anthony, thank you for bringing the issue under our attention. I am glad it has now been resolved. Again I would like to apologize for the bad service and we will now work on the process to speed up the service and communication.
Stewarts & Lloyds's reply18 Oct 2023, 07:10
Official
Hi Anthony, thank you for bringing the issue under our attention. I am glad it has now been resolved. Again I would like to apologize for the bad service and we will now work on the process to speed up the service and communication.