You completely RUINED my wedding ring!!!!!!!!

I am DISGUSTED beyond belief with you guys!!!!

We bought my wedding bands in April online as they were on special. When the rings arrived, I kept them safe in my cupboard until I got married in October. I have been super careful and removed my rings when I bathed or washed dishes. 5 weeks later, one of the stones fell out and I took it to Canal Walk Sterns. Because the ring was out of warranty, the lady who helped me, Widaad went to speak to the manage who made an exception for repair as I only wore the ring for 5 weeks.

I received an SMS to collect my ring on the 22nd and went on the 24th. I was HORRIFIED when I saw my ring for the following reasons: 1) The CREATED WHITE SAPPHIRE that fell out was replaced by a CUBIC ZIRCONIA! This was the fault of the girl who booked it in because she did not bother asking me what stones they were and just assumed (the stones were listed on the invoice provided). 2) The work on the ring was SLOPPY as hell. The jeweler ground away part of the ring where the stone fell out and the rest of the stones along that side if the band stood out and were not flush against the band anymore. I actually wish I took photos because the work was just revolting.

I told them I am not accepting my ring in the bad state the jeweler left it in and the booked it in again.

I get a voicemail today from an agent at Canal Walk saying my ring is damaged beyond repaid and I must fetch it!!!!!!

This is absolutely NOT acceptable! I want my ring repaired or a refund for the band that has been damaged by YOUR jewelers!!!!

Reference numbers RE***