Worst service ever!!!!

<p>An engagement is supposed to be a memorable experience. With the service Sterns has provided it has not only left a distasteful taste but ruined the entire magical feeling. I sent in my ring to resize end of January. I got it back 6 weeks later. The diamond was yellow. I was then told that they would look into it. The next day, I was told that it was the oxide they used to clean it with. I received it, had it one day. And noticed a diamond fell out. I returned the ring a day later, they said they would put back another diamond and reset it. I waited another few weeks and received my ring in terrible condition. Not only was it visible to the eye but the one side did not look like the other. I returned it again, being told it would go to quality for inspection and that it would take 7 days. After two weeks we have called to ask why we have not received any feedback. Then only to hear that it was sent to CT to be worked on AGAIN. Without our knowledge. We were told to be patient, yet it has been another month. To this date, I still don't have my ring. I sent in the ring for resizing in Jan. I have been engaged for 6 months and had my ring for a month at most!!! Words can't describe how disgusted I am.</p>