Worst Service and Unacceptable solutions from Sterns Cresta

<p>I bought an engagement ring for my Fiance in Jan 2017 from Sterns Jewellers and two weeks from purchase we noticed a stone had gone missing or had fallen off from the ring. We returned the ring for fixing and they had it all sorted out in a week and after i was assured that they had taken extra precaution that all the other stones were tightly secured and that the chances of it happening were very slim. Two weeks later two more stones were gone and this time i decided that i would return the product and claim back my money.</p> <p>Upon returning the ring i was assisted my a lovely lady by the name of Nosipho and she assured me she would try and assist me, she called me on Monday 21 March and advised me that the head office had agreed to refund and that they could ONLY make a cash refund which i think is totally unacceptable as i swiped my card when i was making payment because i do not carry that amount of cash around. Yet Sterns wants expose me to all the risks associated with moving around with hard cash and to make matters worse they tell me i will have to wait until they have made enough money to refund me which has been 7days and they have confirmed that they do not even have half of what is owed to me. This is the level of service we receive from these organisation. DO NOT EVER BUY ANYTHING FROM STERNS</p>