1 reviews | Active since Jul 2017
worst service and still dont have my stuff 8 months
<p>Message: I gave in two bangles for repairs in November 2016 , after 4 months got the call to come and fetch it , first visit they could only find one second visit the manager said they couldn't repair them and melted the two together so the one now that she wanted to give me is to small to fit my hand and very thin , so if you melt two how do you get smaller and thinner ?? so i put in a complaint , they emailed me back asking the store and since then I have not received one replay that is in april , I now still dont have even one bangle and still no reply from anyone worste juwelers ever !! its 8 months later and nothing was done !!</p>
Hi Marjuan,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Marjuan,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
