CJ
Chantal J

1 reviews | Active since Apr 2015

04 Apr 2016, 15:08

WORST INVESTMENT OF MY LIFE

5 Years ago my husband bought me a MH watch from Sterns in Eastgate. The worst decision I ever made in my life. That watch has been in for more repairs than I would like to admit. The last thing I ever expected of a MH. I have been back and forth to the store, who refuses to 'REPLACE' the watch - however, have replaced the mechanism twice thus far - for a MH - do you believe that? I don't know what to do anymore. I don't have time to run up and down to Sterns, so the watch lies in my cupboard for months at a time. If not there, its in for repairs. I am at my wits end with trying to resolve this matter. The last time I fetched my watch from repairs, I wore it for 3 days and it fell off my wrist. A link broke. I cant believe the problems with this watch. Been lying in my cupboard ever since. My husband keeps asking about the watch and I keep brushing it off. Am terrified to tell him that the one special gift he got me is a nightmare from hell. Does anyone know how to get a hold of MH themselves, since Sterns staff don't know and keep sending my watch to Cape Town. So gatvol now.

0
Replies (1)
Sterns
Sterns's reply05 Apr 2016, 09:16
Official
Hello MH DISASTER,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Your patience and understanding is appreciated.

Regards,
The Sterns Customer Care Team