Worst Experience Ever

<p>I purchased a ring from Sterns Phoenix in August 2016 however experienced a problem as the store staff advised me incorrectly that the ring could be resized to the size i needed.<br />After conversations with Gail Raubenheimer , i was advised that the ring in the size i wanted could be ordered from the Specials department. This was ordered around 29 August 2016 and i eventually received it on 28 October 2016.<br />Due to this delay i had to cancel my engagement as the ring was not gonna be with me in time for my function.<br />I have incurred costs to the value of R5000 that i am still not able to recover due to the bad service received from Sterns.<br />On the 28 October 2016 after picking up my ring , i was also offered the insurance product which i agreed to take.<br />I completed all the documents , submitted my banking details and the insurance was also processed on the system.<br />The first debit was supposed to be in November 2016.<br />To date , the monthly insurance premium was never debited from my account.<br />I have been constantly calling the store , customer service , head office , the area manager , even left a a message for the regional manager to contact me and to date this problem has not been resolved.<br />The store has been in touch with people at the insurance department to have this rectified and they were told it would be done but yet another month goes by and this is still outstanding.<br />I have lost my patience with Sterns and i want to be reimbursed for all my inconvenience as well as the money that i have lost as i still cannot have my function due to the ring still not being insured.<br />I m tired of being promised that this will be resolved but every week it is the same story.<br />I need urgent feedback as to how this will be resolved and how sterns intends to reimburse me for the money that i have lost due to their lack of service,</p>