Worst Customer Service

On Sunday, 13 February 2022, I had experienced the most disrespectful and *********** behavior from an employee from Sterns Pietermaritzburg.

To start from the beginning, I was called on Thursday by Glenda, the Manager of the store, who asked me if I could come into the store as they made a mistake and forgot to capture an item of their stock (a personalized chain) which I purchased in January 2022. She advised that it would only take a few minutes, just to scan my card and capture the item. I advised her that I will make arrangements so that I can help them & come into store on Sunday morning.

On arrival, their employee Aysha Haniff..mentioned that she was aware of the issue. However, she scanned my card and double charged me for the same item twice and said, it was all sorted. Only for me to realize that she charged me twice for an Item costly R****. I brought that to her attention and she started getting aggressive with me, saying that its correct. I showed her my statement and told her that its definitely incorrect. She was just pressing buttons on the computer for soo long and not telling me how she is going ti rectify it. Knowing that I had another appointment scheduled, I advised her to reverse what she had done & that I will come in the next day to sort it out when the manager was there.

She continued having such a bad attitude, screaming and shouting (while other customers were in the store) while saying that I cant leave the store & that she is trying to sort my account.

I really didnt understand how they can even charge an item of their store but fail to capture it off their stock. It made no sense, as I believe the System automatically does that. However, I still made time to assist them by coming into the store to rectify their error & got such bad customer treatment.

Other customers in the store were just looking at her bad behavior. She even shouted at the other employee, in front of other customers, to get her phone from the back.

She really didn't know what she was doing.....she had to call her manager (Glenda) who was off & did not answer her phone.

I then called my husband, who was waiting in the car for me with my 3 kids to tell him that's happening and that we going to be late for our other appointment. Aysha H...starting screaming and shouting while on the phone with my husband. My husband got worried and left the kids in the car to come see what was happening. People from outside that store was even looking in. She made such a spectacle of herself and Sterns as a Company. Such a bad reputation on Sterns, to think they hire individuals such as Aysha Haniff.

I even told her, to stop shouting at me and questioned her customer care ethics.

This is very sad! And I will be broadcasting this on Hello Peter and on social media.

She needs to calll and apologize for her bad behavior and she needs to be dealt with accordingly.