Worst Company Ever... Excuses
<p>Debbie Area Manager called me. I went to Gateway branch. They could not refund my card. I had to go back and forth to my bank. They found no problem with my card. Branch Manager filled out refund for 9 working days ago. I was told that it would refunded in 7 days . Both the Area manager and branch **** to me. Now I must travel back and forth to ask for my own money. I don't want an apology or excuses. I'm now demanding my money. I can't wait for my own money indefinitely. What type of business practice is this. This is not R50 it is a large sum of money. What is wrong with Sterns. I will go to the branch for a day telling customers that they must not buy from Sterns because they are *****S.</p>
Hi Bongumusa,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
As you have already dealt with the Field Manager, Debbie, this matter will now be escalated to the Regional Manager and will make contact with you soonest.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Bongumusa,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
As you have already dealt with the Field Manager, Debbie, this matter will now be escalated to the Regional Manager and will make contact with you soonest.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team