Wedding Rings

My husband and i have laybyed our wedding rings in November 2014, payed them off in January 2015 so we phoned the stores to follow up on the special design request as discussed at the beginning of our agreement in November, they told me the manager had resigned and left with diary that had all our details. i had to go into a sterns to get my size again. i phoned the customer complaint desk in Cape Town and i spoke to Gail, she promised to give me feedback to date i have not recieved anything from her. Swarty Manger from American Swiss phoned and she told me she cannot over promise me but she will get back at and she has not bothered to do a follow up. The staff atSterns East gate Mpho, Palesa and Caroline have not being doing follow up with, never bortherd to phone me or my husband on progress report. i have to constantly phone the store and 90%of the time i get a i dont know answer. I phoned today and was told my ring can be done but will only arrive 25 April 2015. I want those rings before 18 April because i have paid for them and waited long for them.