1 reviews | Active since Nov 2017
Wedding ring went for re -sizing but still has not been delivered
I am so disappointed at the service i got from sterns witbank highveld mall.we bought my wedding ring 23rd of October 2017 but it my was big.i asked the lady when will i get it back as i need it in 2 weeks(3 nov 2017), she said in a week i should get a call from them.Today its 11 November 2017 still no ring and i am getting married .The only thing they said was "sorry".imagine the level of incompetence. Brides worst nightmare. I am just not happy.
Hi Lebohang,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Lebohang,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team