WEDDING RING IS MORE AT THE STORE THAN ON MY FINGER

On the 26 July 2024, I bought a ring from Sterns at the the Glen Shopping Mall in anticipation of my wedding, which was scheduled for the 1 August 2024. The ring was booked in for resizing and was subsequently returned on the 29 July 2024. On the 1 August 2024, which marked my wedding day, I discovered on the following day, the 2 August 2024, around 11:00 in the morning that one of the stones had fallen off and is missing. I contacted the store and was advised to bring the ring for either repair or replacement. The duration for the repair or replacement process was approximately seven days. On the 19 September 2024, I returned the ring to the store again due to the presence of sharp claws that were causing scratches and damage to clothing since the replacement. I communicated this issue to the store manager who instructed me to bring the ring back once more. I got a message today, 26 September 24, saying that my ring is back. I am really dissatisfied with both the overall level of service and the subpar goods Sterns sells to its clients. The ring has not been on my finger much since the day I bought it and got married, which makes me wonder why I bought it in the first place.