1 reviews | Active since Sept 2023
WEDDING RING CHANGES COLOUR LESS THAN 5 MOUNTHS
HI, On the 4 April 2023 I went to Sterns in Bethlehem I believe I was the first customer that day we bought a set ring for our wedding which was happening on the 30 April 2023 we paid using my husband TFG account, on the 7 September I noticed the ring was turning Brown I was shocked I couldn't sleep I was beyond stressed and disappointed , on the 09 September i headed to Mimosa mall STERNS where a lady assist me and asked if I had used a strong chemical which I rep**** NO, she then polished the ring and recommended I buy the Ring cleaner ,I was excited my ring had retained its colour again , 30 minutes I got home my ring was Brown again. I'm highly disappointed and sad at the same time because I have not been married for even 6 months but yet my ring is faded, i need a refund or replacements, if it was any other ring it was going to be fine but mow its my wedding ring , please assist because I'm not okay.
Your complaint is noted and will be forwarded to the field management team to address.
Regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
Regards
Jewellery Customer Care
