JW
Jacque W

1 reviews | Active since Jun 2011

26 Aug 2018, 12:40

Watch repairs.

Good day.

I took my wife's watch in for repairs under warrantee.

The repair was to be done to one of the adjusting knobs on the watch.

Firstly, I was told the guarantee only covers the inside of the watch, then the watch was sent in for repairs but only to be returned with comment "no spares available"

Even wanted me to pay.

Your online complaints form does not work.

0
Replies (1)
Sterns
Sterns's reply28 Aug 2018, 12:29
Official

Hi Jacque,

We are in receipt of your complaint and a Field Manager will contact you to resolve this matter.

The Sterns Team

Best regards,