WATCH COMPLAINT

Good Day

I am very unhappy with the service received from Sterns in Bethlehem. I bought a watch 05May2021 (never used after that) I did not use the watch as it was a gift for someone on the 16Oct I gave it as gift on the 18th Oct my daughter said watch is no working, I took it to Sterns Dihlabeng mall in Bethlehem on the 20 October they said it’s the battery I must buy new battery. I bought new battery got slips everything.

On the 03Nov my daughter said watch again not working took it today 04 Nov to Sterns Dihlabeng ref nr (RE ***) they sent it for repairs.

THIS WATCH IS BRAND NEW AND NEVER WORKED FROM THE START I NEED A REFUND OR A GIFT VOUCHER FOR SOMETHING ELSE.

WHAT MUST I DO WITH A WATCH THAT HAS NEVER BEEN USED AND WHEN IT IS USED YOU SEND IT FOR REPAIRS THIS IS BAD CUSTOMER SERVICE.

6MONTH RETURN POLICY

I TOOK THIS WATCH 20OCT IN ITS ORIGINAL PACKAGING YOUR EMPLOYEES MADE ME BUY A BATTERY WHEREBY IT WAS A WASTE OF MONEY.

NO SCRTACHES NOTHING ON THAT WATCH IS BRAND NEW

I DON’T WANT ANY WATCHES FROM STERNS I WILL RATHER BUY SOMETHING ELSE BUT I DO NOT WANT THAT WATCH.

YOUR SERVICE IS POOR AS YOU EMPLOYEES COULDVE SEEN THAT WATCH IS NOT WORKING AND IT IS BRAND NEW I HAD TO SPEND 60RAND FOR A BATERY WHICH WAS NOT THE PROBLEM, I HAVE ALL SLIPS I WILL TAKE THIS FURTHER IF I DO NOT GET SERVICE. EVEN IF THEY FIX IT I DO NOT WANT IT AS IT WILL BE SECOND HAND AND NEVER WORKED FROM THE START. I REPEAT I DO NOT WANT THAT WATCH YOU SELLING GOODS THAT NOT WORKING TO CUSTOMERS. I HAVE BEEN SENDING EMAILS NO REPLY ON MY QUERY.