PM
PRINCESS M

1 reviews | Active since Feb 2015

05 Nov 2022, 14:22

Very very dissatisfied and disappointed

I just walked into Sterns Chris hani mall, Vosloorus, had assistance from a lady by the name of Manqoba, sad to say walked out without the products I intended to get due to 3 reasons * item(earrings to be exact) we’re on display for R199 and when we got to the till I get advised that there is human error that they had the wrong price on display and the actual price of the earrings was R440 and this happens * I am at the till about to make payment than get advised their till doesn’t take the card( account card) and needed to replace it * Now I want to pay using my normal debit card than also advised their systems also doesn’t take debit cards

I had to walk out having left behind what I wanted which was a chain and earrings

I am now with a question of how can a big brand like TFG treat customers like this?

0
Replies (1)
Sterns
Sterns's reply07 Nov 2022, 10:59
Official
Good Day Princess Mdlalose 

We acknowledged receipt of this complaint.

The matter has been logged and referred to our field management team.

Your reference number is CS - ***

They will make contact with you directly.

Regards
Sterns Customer Care Team