1 reviews | Active since Feb 2015
Very very dissatisfied and disappointed
I just walked into Sterns Chris hani mall, Vosloorus, had assistance from a lady by the name of Manqoba, sad to say walked out without the products I intended to get due to 3 reasons * item(earrings to be exact) we’re on display for R199 and when we got to the till I get advised that there is human error that they had the wrong price on display and the actual price of the earrings was R440 and this happens * I am at the till about to make payment than get advised their till doesn’t take the card( account card) and needed to replace it * Now I want to pay using my normal debit card than also advised their systems also doesn’t take debit cards
I had to walk out having left behind what I wanted which was a chain and earrings
I am now with a question of how can a big brand like TFG treat customers like this?
We acknowledged receipt of this complaint.
The matter has been logged and referred to our field management team.
Your reference number is CS - ***
They will make contact with you directly.
Regards
Sterns Customer Care Team
We acknowledged receipt of this complaint.
The matter has been logged and referred to our field management team.
Your reference number is CS - ***
They will make contact with you directly.
Regards
Sterns Customer Care Team
