Very Disappointed & Dissatisfied Customer

I actually didn’t wanna complain about this on here as it it felt like I’d still be wasting my precious time and effort after a terrible experience I got from their outlet at Southgate this past Sunday. Bought my mother (in her 70s) a watch that was paired with a bangle on Mother’s Day as a gift and later to learn that it doesn’t fit her wrist. When I bought the gift, I never got a receipt instead I was told it will be e-mailed which never came through. This past Saturday I visit the Southgate branch with my elderly mother hoping we will be able to exchange and choose what pleases her but that was not to be…the one of the two ladies told me that I needed a receipt from my purchase at the Springs mall and I I explained why I didn’t have it but she could check using my card I presented, she wouldn’t check and only insisted that they need that particular transaction number for them to be able to assist me! Irritated as I was but out of respect for my o’lady I held it in and only asked “what if this was bought in Durban or CT whilst on holiday, would I still be required to go back there since Sterns (TFG) themselves never sent me that email?” The very same lady in an unwelcoming tone subtly told me that I was now “beginning to say the unnecessary things” I’m not sure if that was in response to my hypothetical question or what? Just when I asked for my card back she only then wanted the card back to see if she could call the Springs branch to ask for assistance, by then I was ****ed and an unhappy client who told her not to bother because I couldn’t understand why she/they didn’t explore that option from the word go. I could tell the other lady understood my situation and maybe due to “seniority” she couldn’t challenge her colleague. Ended up making it up to my mother by buying her a few clothing items from Edgars. I’ll be taking back the jewellery to the Springs mall tomorrow and rather have my account credited. This has actually got me thinking, what if I ended this relationship with TFG (almost two decades) and start using my RSC card which I never use that much and it has triple the amount of credit in it and covers a whole lot of outlets?

Hope you have audio through your cams and listen to my interaction with your staff members at your Southgate branch just around 14:00 hrs to listen to how customers are handled 🤮.