************* - Displayed prices aren't real

On 16th of October I went through to Sterns in East Gate. Came across a necklace and earring set that was advertised as R1 250 (See attached Image). When I phoned on the 19th of October to purchase the items, they advised that the necklace was all of a sudden R3 499 and that the earrings alone were R1 250.

I explained this to the staff at Sterns in East Gate and they advised me that they were busy doing pricing at the time. That is not my issue. The set was displayed at a specific price. They advised the highest discount they could give me was 5% on the necklace. I then proceeded to escalate the matter to the regional manager to which the discount was increased to 50% of the necklace alone.

It is not due to my incompetence that the necklace and earring set was displayed at the incorrect price. According to the CPA the item needs to be sold to me at the displayed price and that Sterns are unable to charge a higher price. I proceeded to lay a complaint on their customer service line, to which there has been no concrete resolution to this issue. What makes it even better is that I posted on their Facebook page about it and the post was removed.

I will not let this issue go because it is not my fault. Take responsibility for the mistake.