UNPROFFESSIONAL AND ***********!!!!!! CANDICE JACOBS STERNS TYGERVALLEY STORE MANAGER

UNPROFFESSIONAL AND ***********!!!!!! CANDICE JACOBS -STORE MANAGER AT STERNS TYGERVALLEY

We have a laybye at Sterns Tygervalley, we decided to cancel the laybye due to unforeseen circumstances. We went to the store on 01/03/24 and we told the system is offline we must check during the weekend. We did not have time and petrol to drive to the mall. My husband went to the store again on 07/03/24 he spoke to the cashier who said "the system if offline again". However, a so- called manager (CANDICE JACOBS) shouted from the back that "they do not have cash" she came to the front and told my husband that they do have cash and she will contact him once cash is available. She wrote her contact number on the receipts. We waited for the call but she did not call. On 08/03/24 we went the together and when we got there this so- called manager had gone home. We asked to cancel the laybye and we were told system is ofdline and they do not have cash. I told them that noore stories as were turned back 2 times already and no proper update is being done. Also, we do not buy the story that there is no caah, which store does not have cash??? Absurd!!! Note, we came from far using Petrol that is sooo expensive, we came from work tired to be told nonsense with our money. We know our consumer rights. They called this so-called manager (CANDICE JACOBS) and requested to speak to us. I took the call, she said "LIKE I TOLD YOUR HUSBAND, I WILL CALL HIM WHEN I HAVE CASH TO GIVE HIM BACK" I ASKED HER WHEN, HER RESPONSE " I SAID I WILL CALL HIM" SHE DID NOT WANT TO CONFIRM WHICH I BELIEVE AS A REAL MANAGER THE LEAST SHE COULD HAVE DONE IS TO CONFIRM WHEN. I ASKED FOR HER SURNAME, SHE SAID " I AM NOT ALLOWED TO GIVE OUT MY SURNAME" WOW, WHERE HAVE YOU HEARD ABOUT THAT. WE BOTH WORK WITH CLIENTS AND WE DO NOT KNOW ABOUT THAT. SHE CLEARLY SHOWED THAT SHE DOES NOT CARE ABOUT CLIENTS. I ASKED THE LADIES WHO WERE AT THE STORE FOR HER SURNAME AND THEY CONFIRMED HER SURNAME. SO, HAVE BEEN GOING UP AND DOWN (3 TIMES) FOR OUR REFUND. WE WAITED FOR HER CALL DURING THE WEEKEND, SHE NOT CALLED. MIND YOU, WE ARE CANCELLING THE LAYBYE FOR A REASON AND WE URGENTLY NEED THE MONEY BUT WE ARE BEING GIVEN A RUN AROUND. THIS CANDICE JACOBS IS VERY MUCH UNPROFFESSIONAL, SHE DOES NOT HAVE QUALITIES TO MANAGE ANYTHING, SHE KNOWS NOTHI G ABOUT CUSTOMER SERVICES,

THEREFORE, I WOULD LIKE THIS ESCALATED AND RESOLVED IMMEDIATELY BECAUSE WE ARE LODGING A COMPLAINT WITH THE CONSUMER RIGHTS COMMISSION.