1 reviews | Active since Sept 2016
unproffensional and rude
<p>I Mrs Ronel Orai is very unhappy regarding my daughter Erica Orai who was employed at Stern's in Tygervalley but got a transfer to zevenwag. On the 29th of August Erica started at zevenwag when she came there the manager Lucille with shift runner Joy had a bad attitude with Erica. She wasn't welcomed at the store neither she was shown how the store was operating regarding cleaning and exatra. Erica was standing that day didn't know what to do until her shift ended she went home the Nxt day the manager attacked her for not cleaning and said all kind of words to Erica my child was traumatic and cried she didn't wanted to go back because of unpleasant working condition. The Nxt day Erica didn't feel well was sick I took her to the doctor but before Erica contact her manager and she ask Erica's brother who also worked in the centre if Erica is really sick. The Dr booked Erica off for 4days. I contact Joy said to her Erica's brother is gonna bring her sick certificate she said to it's fine but to my surprise the sick certificate was send back and was told Erica must bring it herself whereas Erica is sick. The manager phoned Erica and demand Erica must come and work because she must go home(manager Lucille )I took the ph from Erica and spoke to Lucille but she wouldn't listen and was very very rude and demanding and said to me as Erica's mom that I don't Know her (threatening ). Lucille bul**** Erica and threatening Erica soo I as Erica's Mom had Erica to resign. Because my child cannot work in such environment.whereas she must be happy in her work place. I hereby request that an investigation and dissipline must take place regarding the manager and shift runner (Lucille and Joy )at Stern's at zevenwag mall. Thank you.</p>
Hi Ronel,
Thank you for bringing this matter to our attention and are disappointed that your daughter has had this experience.
Your complaint has been escalated to our Human Resource department and they will make contact with you shortly to resolve this matter.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Ronel,
Thank you for bringing this matter to our attention and are disappointed that your daughter has had this experience.
Your complaint has been escalated to our Human Resource department and they will make contact with you shortly to resolve this matter.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
