JK
Janeske K

1 reviews | Active since Jan 2014

11 Nov 2017, 18:22

Uniformed and untrained staff

Moesha working at Sterns Tygervalley claimed she is the OWNER and MANAGER and no body can assist apart from her. She insisted that my baby's immunisation is not up to date cause has to have a 6 month old injection. There is no such injection apart from vitamin A. When correcting her she insisted that I am incorrect and she knows what she talks about. I showed her the booklet from the hospital indicating no injecting needed and she still argued. I was extremely upset on the way I was treated and most definitely will not go back there. Such unprofessional staff!!!!

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Replies (1)
Sterns
Sterns's reply13 Nov 2017, 09:26
Official

Hi Janeske,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Regards,
The Sterns Customer Care Team