Unhappy consumer

I am writing this review on someones behalf. The person inquestion had an account with Sterns many years ago. According to him the account was settled in full. 2 years ago he received a call from a debt collector tellign him that he still owes a balance. In that same phonecall after stating his case, they advised that the the outstanding amount will be written off and the account closed. Since then he has not heard anythign else untill last week when he received another call. He in recent months app**** for a credit card and even as early as last month was approved for a cellphone contract. In neither if these application was it found that he owes Sterns anything. THis account should have been closed as was discussed 2 years ago. any apparent debt which is still outstanding, is prescribed and needs to be written off as he owes Sterns nothing. You would also need to ensure that this is removed from his credit profile with all the relevent credit bureaus. I will provide details of the account holder only when someone contacts me regarding my query. If you are unable to resolve this query in the way I have requested, I will happily take this further