RM
Rose M

1 reviews | Active since May 2017

05 May 2017, 13:24

********* behaviour by manager

<p>The manager from soshanguve crossing doesnt know how to solve problems or intervine she is unable to refund me my money because she says "i dont have money in the store " yet i was there in the shop two times being returned without money she doesnt take payments so how will she make money in the sore without taking payments i am so dissapointed an furious she took my numbers to call she doesnt communicate with me i was there yesterdayand day before yesterday...so i want to know is this how you treat your customers or what ?i suggest you improve your service and again she is very rude,and incompitant.</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Sterns
Sterns's reply05 May 2017, 16:29
Official

Good afternoon Rose

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.

Kind regards

Jewellery Customer Care

Best regards,

RM
Rose M's update08 May 2017, 15:38
Reviewer Update

Thank you for the response.hope you can deal with your manager soon with her bad attitude..