Unacceptable terms and conditions not adhered too. Then being told another story.

I've just come from a Stern store wanting to return an item I no longer need. I have 30 days to do this in according to the policy. I was told that I cannot be assisted as the refund can only go back onto a credit card.

As per you T&C on the back of your receipt it clearly states that a refund can only be made via the same payment method.

I used a debit card so why tell me you can only refund back onto a credit card or cash when you do not have the cash available either.

I have until tomorow to return this item and should like a refund back onto my card as stated in your terms and conditions which is printed in bold on your slip.

I would like to do this at my nearest branch being sterns blue route mall.

I have until 21.01.21.