Unacceptable service.

<p>I bought a watch at Sterns in Menlyn Pretoria on the 15th July 2016. The watch had factory faults and i had it returned and they took it in for repairs, i recieved a call on 16/12/2016 to fetch my watch, when i got there the repairers had damaged the belt of my watch. I was then called later that day to say i would get a to choose another watch of the same value, bacause mine was beyond repair. When i called in today to ask for a refund or my voucher of the same value to buy my watch yhey said no, i would have to wait for them to get stock of the exact same watch i had bought and they domt even know how long that will take. When i asked to speak to the manager i was told she was not there, which is another problem as it appears she's never at work as on the 17th she was also absent. I am sick and tired of running around for my watch. I want something done about this ASAP and I want my refund or a voucher to get a new watch. Please also do something about the service at that place or you will lose clients. </p>