Unable to get refunded

Paid a deposit for online personalised order on 15 Dec at the Capegate store. Was told that order would reopen on 10 Jan. Was asked by staff member to email the details of the order which I did on 17 Dec so they can allocate the funds to the order. Nothing has been done since then. Went for my R800 refund on 10 Feb, was told they will phone me today (11 Feb) to get my money. Phoned the store now myself only to be told they can't refund me yet as the they don't have cash to refund me they don't know when they will receive cash from customers. I asked then to EFT the refund then was told they can only do it on Debit cards. I paid with my cheque card. Absolutely disgusted by this. I spoke to Portia and could hear in her voice that she is getting irritated. The service I received is not worth that 1 star rating. I'm hoping to get my refund back ASAP.