Ugh

12 March 2025 I brought in a laptop for repairs and I left with a repair form. On 02 April 2025 apparently the laptop was back at the branch and I wasnt informed although they had my number and email address. I came on the 5 May 2025 to check on its progress and apparently it was back from repairs, but I wasn't allowed to collect since I didn't bring the repair form, and I wasnt alerted to bring it in for collection, I asked to send the form via email and was refused due to a ***** case recently. 23 May 2035, came for collection again and was asked of a form i didn't receive on delivery of laptop for collection. On checking the laptop, everything was deleted on laptop yet I had attached the password for it, also the manager claimed it was damaged but I was not charged, when im aware the laptop was not damaged nor altered by me.

I am glad to say, i feel ugh about Sterns.