TOO BAD SO SAD ATTITUDE

We have sent my husband's bracelet for repairs end of 2013. We had no follow up call from sterns and finally received a call in the beginning of April 2015. In the meantime we have forgotten about the bracelet, but have asked the lady that we spoke to, unfortunately i cannot remember her name, to please keep the bracelet for us, we will collect it.<br> <br> We went to Sterns to collect the bracelet and was told that the bracelet is no longer there, they have sent it back to headoffice and it has been melted. There is nothing they can do and it is just a shame.<br> <br> I want the bracelet replaced. If Sterns cannot replace the thing (Because as they say, they no longer have a photo to see what it was worth), then compensate with another bracelet similar to the one we lost in the fire. Sterns is an absolute joke... No customer service, no follow up calls.... Nothing.... Just too bad so sad...<br> <br> DISGUSTING!!!<br> <br> This is absolutely disgusting and