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Chantelle C
1 reviews | Active since May 2018
15 Aug 2022, 13:12
Terrible workmanship
My son bought an engagement ring from Sterns a year and a month ago from Sterns. It's supposed to be a symbol of love and bonding. The stones have now fallen out for the second time. The point of buying an engagement ring is for it to last and not fall apart. This is the worst workmanship I've ever heard of.
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Replies (3)
Sterns's replyOfficial
16 Aug 2022, 09:20Good Day Chantelle
Your complaint has been logged to our field management team.
Your reference number is CS-922107.
The field management team will make contact contact with you directly.
Regards
Sterns customer care
Your complaint has been logged to our field management team.
Your reference number is CS-922107.
The field management team will make contact contact with you directly.
Regards
Sterns customer care
Sterns's reply16 Aug 2022, 09:20
Official
Good Day Chantelle
Your complaint has been logged to our field management team.
Your reference number is CS-922107.
The field management team will make contact contact with you directly.
Regards
Sterns customer care
Your complaint has been logged to our field management team.
Your reference number is CS-922107.
The field management team will make contact contact with you directly.
Regards
Sterns customer care
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Chantelle C's updateReviewer Update
25 Aug 2022, 11:05Thank you Sterns for your prompt feedback and assistance. That was really great customer service. Not only did you sort the problem out, my sons finance could choose another ring.
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Chantelle C's update25 Aug 2022, 11:05
Reviewer Update
Thank you Sterns for your prompt feedback and assistance. That was really great customer service. Not only did you sort the problem out, my sons finance could choose another ring.
Sterns's replyOfficial
25 Aug 2022, 11:10Good Day Chantelle
Thank you for the feedback.
We are glad we were able to assist in resolving the matter.
Take care and stay safe.
Regards
Sterns Customer Care Team
Thank you for the feedback.
We are glad we were able to assist in resolving the matter.
Take care and stay safe.
Regards
Sterns Customer Care Team
Sterns's reply25 Aug 2022, 11:10
Official
Good Day Chantelle
Thank you for the feedback.
We are glad we were able to assist in resolving the matter.
Take care and stay safe.
Regards
Sterns Customer Care Team
Thank you for the feedback.
We are glad we were able to assist in resolving the matter.
Take care and stay safe.
Regards
Sterns Customer Care Team