Terrible watch repairs

<p>So i have a very expensive Emporio Armani AR-2413 watch, i sent it in for a glass repair replacment, because my glass cracked. It was at the Eikestad Mall branch in Stellenbosch, and i asked them if they do Armani repairs, they said yes we do! I told the Stern Employee that i want the exact same Original Crystal Glass that was on there.</p> <p>He said no problem it will be the same and that they will send it away to Cape Town somewhere, i almost had a feeling that it was not going to come back the same.</p> <p>And it seems i was right, I was at the shop 9 am when they opened. I got my watch back and what a nightmare.</p> <p>First thing i noticed is that my date plate was a different colour, the orginal watch had a white date plate and now it was black, i mean this is ridiculous. I told the lady that this is not the same and that im not happy, she rep**** " now what must i do"!! I mean its like sending your car in for a service and then it returns with differnt rims on, and i must now just accept it. So i told her this is unacceptable and then she said, "ok sir, the repair service is for free", now this is the point where i got angry, she tries to sell me a free repair, because i have a different watch basically, and here is where it gets crazy, the glass was also the wrong glass, she said its the best we can do, because they dont actually repair Armani watches. Now this is crazy, they send my watch away knowing that they dont do Armani and dont have the same parts but tell me it will be the same, total bull****></p> <p>I sent the watch back this morning so that they can put back my original date plate which is WHITE!! and will probably be another 3 weeks. </p> <p>I work in retail myself and deal with a lot of complaining customers so im not the one that would usually complain about little things, but this is complete and utter bullsh*t. I am more than happy to pay for the repair but only when the watch is back how it should be, and if Sterns does not have the parts i think its their responsibility to get the parts from a Armani retailer or some place that does the actual orignal glass, because they made the mistake by telling me they will fix it and it will be exactly the same and this sould be on their costs now, not mine.</p>