Terrible communication and customer service

URGENT:To whom it may concern. (Head Office) Not specially for Tygervalley, I have for the the past 4 years sent my watch into Sterns every year for service on my Police watch, I would wait 6-8 weeks as normal, no complaints. Up till this service I was extremely satisfied by service and customer care, I even purchased 2 years warranty on date of purchase. I took my watch in on the 2 June 2017, for a new leather strap and quote on spare rubber strap and the glass. told 6-8 weeks I will get it back, I asked kindly if possible by the 3 July as Im going over seas for about 4 weeks. I then came into Sterns optimistically hoping it was ready 2 days before I left, I then recall I was told its been sent, I had to ask in shop to call office in Johannesburg for quote. I told them what I would like done: New leather strap, glass replace, and send spare rubber strap with. Great ! 5 weeks later I return to the shop in anticipation to finally get my watch back. NO because they were waiting for the go ahead to do the changes. Thus a week later I called in as Im tired of travelling back and forth to the shop. Asking whats the progress. no answer. By now I choose to email like Im doing now. The next morning I got a phone call and was told "The watch returned from JHB today sir and is back in shop...But NO work has been done to it (waste of transport costs for Sterns), as they waiting for international shipment to arrive which is 6-8 weeks as no stock". But Im then told the work-piece has stopped and needs to be replaced (which I replaced a year ago after 3 years working). I voice my opinion over the phone and eventually a few calls later Im told 'because of the inconvenience we will cover costs on work-piece'... Okay fine let them go ahead. Asking to please update me weekly as to what is happening. Few weeks later to Yesterday, Lovely Lady over the phone that started work Saturday has to unfortunately deal with a customer whos been waiting more the 4 Months for his service. Tells me sir i see you requested your glass to be replaced, that will take 6-8 weeks as no stock is available. I express myself and say if she can please send me a email so i can reply with me giving details like i am now so that she can forward that to head office. Nothing. This matter of lack of customer care and communication does not go hand in hand with what Sterns promotes to customers or even the Foschini group that Sterns falls under. I shall be voicing my self on Social Media in a creative manner on Facebook and Instagram if I haven't been communicated with and as to what shall the next steps be. It would be highly appreciated to be compensated with a new watch to wear during troubles like this, In which if that will be the resolution on Foschini/Sterns part I shall still pay for the serviced items I have asked for. I intentionally left out which shop this is as i want to receive a call from someone with action and rectified by Head Office and not the shop;

To Follow up today and told it will take 6-8 weeks again as was only ordered 4 October Job Date: 2 June 2017 Due Date: 12 July 2017 Current date: 3 November 2017 Kind Regards Brandon Phillips