Super Bad service

You purchase a ring as a gift for your wife’s birthday—only to discover that the store stocks only very small sizes, effectively requiring you to pay extra for a resize.

You’re assured the resized ring will be ready within 5 working days. Today marks 9 working days—with no updates, no communication, and no ring.

After reaching out to customer support, you receive a generic email… and then silence. As a result, your wife’s birthday passes without her gift, turning what should have been a special moment into a huge disappointment.

Thank you, Sterns—for the empty promises and the missed celebration.