Store and Workshop Negligence -

The Sterns at Centurion Mall, lost my wedding ring, after they confirmed twice telepathically the day before the wedding that the rings are ready for collection, to my surprise, they have lost one of the rings, the other ring we paid for to be resized, was not even touched, the ring is till the same size, the staff has no sense of urgency with anything, the negligence of the store and the workshop is disappointing and pathetic, even when they did replace the ring, it was not my ring that I had entrusted them to just resize, buff and polish. then they have the audacity to call security for me like I am a ******** in the store for sharing a bit of tears for they bad service and poor trained staff, no sympathy or compassion and remorse was so ever.