1 reviews | Active since Feb 2014
Stones falling of my ring again
I am so hurt that I have to complain about my ring again..17 December 2015, I complained about my R15 000 ring..The stones on my ring were falling off..Got a new ring than a year later again the same problem happens.I was adviced not to clean,bath or wash dishes with it and I have been doing exactly that.My heart really bleeds that I have to complain again..One stone fell off and I know the rest will follow..I don't know what to do anymore,or are the rings supposed to have stones falling off??For such an expensive ring,I expected better.
Hi Galaletsang,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Galaletsang,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team