Stinky attitude from staff

Terrible service from Jessica at Sterns South Coast Mall. Adverti*****t clearly states, "Purchase for R 699 or more and receive free teddy." Gave us a shoddy attitude when we mentioned the free gift. When charging for the item, Jessica does not ring up the teddy. Upon questioning her, she advises that "we supposed to ask her for the gift." The sale was over R699.00. Its clear that she has no cashier and customer experience. We paid and left the store coz she advised that the person that removes the watch links was on lunch. Upon returning to fetch the item, she does not give the gift. When questioned, she asked "Do you still want the teddy coz i have to ring it up now." Why wasn't it rung úp in the first place. she should know her job. I know its not worth fighting over a free gift but its the customers hard earned cash that is being spent there. I presume the gift was supposed to go home with her. Please get her trained or hire experienced staff.