Still waiting

I purchased a ring at Sterns jewelry store in Galleria Mall. I don't normally buy my jewelry from Sterns but a certain ring caught my eye. I purchased it on the 4th August 2017. The ring was a bit big and needed to be resized. I was told there would be a cost and I advised them to go ahead with the resizing no matter the cost. I never heard anything from the store until a week had gone past. Then I was told on the 11th August that the store had been offline for a week and nothing was done. I found it hard to believe that a store could be offline for a whole week but I didn't make an issue of it. Today is now the 16th and I still have not heard anything. This is the last time I will ever purchase anything from Sterns again. The sale was only important to them and nothing else.